Returns & Refunds Policy

1. Introduction

At Sorento Capture, we strive to ensure customer satisfaction with every purchase. If you receive a defective or incorrect product, we offer a replacement option as per the terms outlined below. Please read our policy carefully before initiating a return request.

2. Eligibility for Returns

You may request a return or replacement under the following conditions:

• The item received is damaged, defective, or incorrect.
• The return request is made within the specified time mentioned in our return policy.
• The product is unused, in its original packaging, with all accessories included.

3. Return Process

• To initiate a return, contact us with your order details and proof of the issue.
• Once your return request is approved, we will arrange for pickup at your provided address.
• After the item is received and inspected, a replacement will be processed.

4. Refund Policy

• We do not offer refunds; only replacements will be provided for eligible returns.
• If a replacement is not available, an alternative solution will be discussed.
  
  

For further assistance, feel free to contact our support team at [email protected].